SMG IT Services (ITS)

Computer Labs

The School of Management's three computer labs are all located on the third floor of the SMG building:

• The Open Access Labs (rooms 328 and 340)
• The Graduate Resource Center (GRC: room 316).

Both are open seven days a week throughout most of the calendar year and are accessible to students taking SMG or GSM classes (see the FAQ section below for hours of operation). Printing and scanning services are also available in these labs.

The Teaching Lab (room 314) is an excellent resource for in-class software instruction and can accommodate up to 30 attendees. This lab is available by reservation only and arrangements must be made ahead of time through ITS staff. Contact labs@management.bu.edu for dates of availability and then see our Teaching Lab Reservation Form to submit a reservation request.

If you have questions about the SMG computer labs, e-mail helpdesk@management.bu.edu or call 617-353-9649 during Open Access Lab hours of operation.

 

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FAQ Topics

Open Access Labs

When are they open?
What software is available?
Do I have to pay for printing?
What does the lab sell?

Teaching Lab

How can I reserve the teaching lab?
Does it cost anything to reserve the teaching lab?
How many computers are in the teaching lab?
What software is available on the computers?
Can I ask for extra software to be installed?

Graduate Resource Center

When is it open?
What software is available?
Where can I make copies and faxes?

 

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FAQ Answers

Open Access Labs:

When are they open?

Academic Year		Summer Hours
Mon - Thurs	7:30AM - 11PM	Mon - Thu	9AM - 8PM
Friday	7:30AM - 6PM	Friday	9AM - 6PM
Saturday	10AM - 6PM	Saturday	Closed
Sunday	12PM - 11PM	Sunday	12PM - 6PM

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What software is available?

Software (partial list) Windows XP® Operating System Microsoft Office 2003 Professional® Macromedia Flash® Microsoft Project® Roxio Easy CD Creator®   SPSS for Windows® Visio Professional® Macromedia Dreamweaver® Internet Explorer® Telnet/FTP Windows Media Player/Real Player®

Hardware Dell GX280 OptiPlex® Minitower Intel Pentium 4® 19" Flat Panel Monitor with side USB Ports Floppy Drive DVD/CD-RW drive

Scanning Workstations HP ScanJet 5400C® Scanners Windows XP® Operating System Adobe Photoshop® HP Precisionscan Pro® HP Scanjet Copy Utility® Microsoft Office Document Imaging® Internet Explorer®

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Do I have to pay for printing?
Fully registered SMG and GSM students are given a 100 dollar (1000 pages) Free Quota allotment at the start of each Fall semester for use through the spring and summer months.

All other black and white printing is 10 cents per page; color printing is $1.00 per page. The labs accept cash and Terrier Card 'convenience points'.

Students whose college is not SMG or GSM must pay for printing in the SMG labs. However, all BU students have a free print quota account for use in OIT's computer labs (111 Cummington Street). Print jobs cannot be sent between SMG and OIT labs.

Faculty and Staff are not given quotas, but can have their printing paid for with a departmental transfer of funds form. Contact helpdesk@managment.bu.edu for more details.

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What does the lab sell?

Black & White prints Color prints Black & White transparencies     Color transparencies Free Quota refill Floppy disks Zip disks CD-R's Small Locker Rental Large Locker Rental

$0.10 per page $1.00 per page $1.00 per sheet $2.50 per sheet $0.10 per page $1.50 ea $10.00 ea $2.00 ea $5.00 ($4.00 summer) $10.00 ($6.00 summer)

The labs accept cash and Terrier Card 'convenience points' only.

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Teaching Lab

How can I reserve the teaching lab?
Faculty or Staff can reserve the teaching lab by filling out a Teaching Lab Reservation Form and submitting it to the Computer Lab Supervisor. The form is available in PDF format.

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Does it cost anything to reserve the teaching lab?
For SMG or GSM functions, no. There is a half-charge for reservations made by other schools of Boston University (billed to the appropriate department), and a full charge for external clients. Special technical support needs may result in additional charges.

For more details and a complete list of fees, see page 2 of the Teaching Lab Reservation Form.

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How many computers are in the teaching lab?
There are 30 computers for attendees and 1 podium computer for the instructor (total 31).

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What software is available on the teaching lab computers?

Hardware Dell GX280 OptiPlex® Minitower Intel Pentium 4® 17" Monitor 250MB Zip drive Floppy Drive DVD/CD-RW drive

Software (partial list) See Open Access Software Listing above Palisade Decision Tools® SimplyStocksResearchAnalyst®

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Can I ask for additional software to be installed?
Yes, but you must supply the software and the 31 licenses. Installation is subject to ITS approval. Further, we need to be given sufficient advance notice (at least 2 weeks). During this time we will review the software, test it and then install it on all the machines. This is to both insure proper installation of the software and to avoid possible conflicts with existing software on the machines.

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Graduate Resource Center

When is it open?
According to building hours:

Mon - Thurs	7AM - 12AM
Fri	7AM - 9PM
Sat	8AM - 6PM
Sun	10AM - 12AM

Note that the GRC is open to students taking GSM courses only and a valid BU Terrier Card is needed for card-swipe access.

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What software is available?
The same as in the Open Access labs, plus special software requested by GSM faculty. A Special Software List is posted in the GRC along with the number of the workstation where the software is installed.

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Where can I make copies and faxes?
Self-service copy and fax machines are located in the GRC. Maintenance information is posted directly above the respective machines.

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Didn't find the answer to your question?

You can contact the ITS Helpdesk by emailing helpdesk@management.bu.edu
or calling 617-353-9858.